All commissions must be placed by speaking directly to diane. Please refer to our 'How to Order or Contact Us' page for contact details.
All commissions must be paid for in full in advance by cash, via PayPal or bank transfer.
Postage will be charged at £5 (special delivery). Postage on multiple items will be charged accordingly. Don't worry, we'll only charge what it actually costs us plus the cost of the envelope.
Please allow 2 weeks for delivery. If you need items sooner then we will always try to meet your timelines. This all goes out of the window at Christmas of course as we get ridiculously busy (which is good!) but we pretty much guarantee that if we accept your christmas order then you will have it in time... Get in quick to avoid disappointment.
If you are not 100% happy with your piece(s) please get in touch immediately to discuss a solution. All reasonable requests will be met. We really do want you to be completely happy with your order.
If any items are faulty they will be replaced immediately.
PLEASE NOTE: OUR JEWELLERY OFTEN CONTAINS SMALL REMOVABLE CHARMS WHICH COULD BECOME A CHOKING HAZARD FOR YOUNG CHILDREN. WE STRONGLY ADVISE AGAINST CHILDREN UNDER THE AGE OF 4 HAVING JEWELLERY FEATURING SMALL CHARMS OR OTHER COMPONENTS (SO IF YOU AR BUYING A CHRISTENING GIFT PLEASE ENSURE IT IS UNDER THE CARE OF A RESPONSIBLE ADULT UNTIL THE WEE ONE IS OLD ENOUGH TO ENJOY IT SAFELY!)